We want you to be pleased with your order. If for any reason you are unhappy with your product and would like a refund or exchange then please return it to us within 30 days of receipt in an unused condition and in original packaging. 

  • We are happy to replace most products but there are some exceptions that cannot be returned unless they are faulty. These products include earrings and made to order furniture and sofas
  • Products returned to us must be in a resalable condition. Products should be unused, in their original packaging with labels attached
  • With the exception of faulty goods Carved Culture is not responsible for the cost of returning products. We always advise that you obtain a proof of postage with valid tracking details when returning an item. 
  • Please allow up to 10 working days for us to receive your return and communicate receipt of the goods

Please see full terms and conditions here.