Sometimes, a package may be marked as "delivered" by the carrier, but it hasn't arrived at your doorstep. If you're facing this issue, don't worry—we're here to help. Here's what you can do if your parcel says "delivered," but you haven’t received it.
Double-Check Your Delivery Location
First, carefully check around your property. Sometimes carriers leave packages in unexpected spots, such as the back porch, side door, mailbox, or with a neighbor. Be sure to look around your building or home to see if it’s been left in a secure or hidden location.
Check With Neighbors or Building Management
If you live in an apartment complex or have neighbors nearby, they might have received your package on your behalf. Check with them to see if they have it. If you live in a gated or managed building, the front desk or building manager might have signed for it on your behalf.
Look for a Notice of Delivery
Carriers often leave a notice or “sorry we missed you” slip when they attempt delivery but can't complete it. If you find one, it will include instructions on how to reschedule delivery or pick up your package from a local facility.
Contact Your Carrier
Each carrier (e.g., FedEx, UPS, DHL) provides tracking information and delivery details. Use the tracking number to check the specifics of your delivery. If there’s no clear explanation for the missing parcel, reach out to the carrier directly. Many couriers offer a way to file a claim or investigate missing parcels.
Contact Us
If you’ve checked all of the above and still can’t locate your parcel, please contact our customer support team. We will assist you in investigating the issue and, if necessary, work with the carrier to resolve it. Make sure to have your order number and tracking information handy when reaching out to us.
Once we receive your inquiry, we will start by checking the tracking details with the carrier. If the parcel is confirmed as missing or incorrectly marked as delivered, we will take appropriate steps to find a solution. We understand how important your package is, and we are committed to getting it to you. In some cases, we contact the courier on your behalf and open an investigation which is usually resolved within 3-5 working days although for some couriers, it may take up to 3 months to get a confirmation. Thank you for your patience, and don’t hesitate to get in touch if you need further assistance.
